SureHome Terms & Conditions
Effective Date: October 1, 2025
Welcome to SureHome! These Terms of Service (“Terms”) govern your use of our website, www.thesurehome.com, and any related services offered by SureHome (“we,” “us,” or “our”).
By booking a service, submitting information, or using our website, you agree to these Terms. If you do not agree, please do not use our site or services.
1. SureHome Overview of Services
SureHome provides non-medical, non-structural home safety and preventive maintenance services to help homeowners and families maintain safe, comfortable living environments.
Our services include, but are not limited to:
• Home Safety Assessments (Standard and Premium) — visual walkthroughs focused on observing common risks, accessibility challenges, and safety concerns.
• Seasonal Home Checks for snowbird or vacation properties — visual visits that help ensure homes remain cared for and ready for occupancy.
• Basic home safety enhancements such as grab-bar installation, battery or filter replacement, and minor non-structural support tasks.
SureHome operates in compliance with Arizona’s Handyman Exemption (A.R.S. § 32-1121(A)(14)) and provides services that are visual and advisory only.
SureHome is not a licensed contractor or home inspection company and does not perform electrical, plumbing, HVAC, structural, or roofing work.
SureHome is not a medical provider and does not diagnose, treat, or provide healthcare services.
2. Eligibility
To use our services, you must:
• Be at least 18 years of age.
• Provide accurate, complete, and current information when booking.
• Have authority to authorize access to the property for visual home safety review or service.
3. Deposits and Payments
A $49 deposit is required to reserve a Standard or Premium Home Safety Assessment. The remaining balance is due upon completion of the scheduled visit.
For recurring services such as Seasonal Home Checks, payments may be billed monthly in advance through our secure payment system.
All transactions are processed via trusted third-party providers (such as Wix Payments or Stripe) and are subject to their respective terms, fees, and security measures.
4. Cancellations and Refunds
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Cancellations made 24 hours or more before a scheduled visit are eligible for a full deposit refund.
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Cancellations made less than 24 hours before a visit may forfeit the deposit.
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Monthly or recurring plans (such as Seasonal Home Checks) may be canceled with 14 days’ written notice before the next billing cycle.
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SureHome reserves the right to cancel or reschedule visits due to weather, safety conditions, or other unforeseen circumstances. Clients will be notified promptly in such cases.
5. Property Access and Safety
By booking a service, you grant SureHome personnel access to the property for the duration of the scheduled visit to perform visual, non-structural home safety and preventive maintenance tasks.
You agree to ensure safe and unobstructed access to the property and to disclose any potential hazards (e.g., pets, security systems, gated entry, or other safety concerns) prior to the visit.
SureHome reserves the right to decline or reschedule a visit if conditions are deemed unsafe for personnel or the property.
6. Limitation of Liability
SureHome and its representatives take every precaution to perform all visits safely, respectfully, and with care. However, SureHome provides visual, non-invasive home safety and preventive maintenance services only and does not perform licensed home inspections, construction, or repair work.
Accordingly, SureHome is not responsible for:
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Damages resulting from pre-existing conditions, concealed defects, or unsafe property features not visible at the time of the visit.
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Losses arising from negligence, misuse, or failure to follow advisory recommendations provided in our reports or communications.
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Indirect, incidental, or consequential damages arising from our services, website use, or scheduling systems.
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Our total liability shall not exceed the total amount paid for the specific visit or service performed.
7. Scope of Work and Client Responsibilities
SureHome provides non-structural, visual home safety and preventive maintenance services in accordance with the Arizona Handyman Exemption (A.R.S. § 32-1121(A)(14)).
All visits are observational and advisory only. SureHome does not perform licensed home inspections, electrical, plumbing, HVAC, roofing, or structural work, and no building permits are required or issued for our services.
Recommendations made by SureHome are general safety suggestions based on visible conditions at the time of the visit. Clients are responsible for obtaining additional evaluation, repair, or construction work from properly licensed professionals when needed.
Clients are also responsible for:
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Ensuring the property is safe and accessible during scheduled visits.
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Implementing any recommended safety measures at their discretion.
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Maintaining the condition of installed safety devices, including batteries, alarms, or equipment tested during the visit.
8. Intellectual Property
All content, images, branding, service descriptions, and materials displayed on www.thesurehome.com (including the SureHome name and logo) are the exclusive property of SureHome or its content licensors and are protected under U.S. copyright and trademark laws.
You may not copy, reproduce, modify, publish, transmit, or distribute any materials from this website without prior written consent from SureHome.
Limited permission is granted for personal, non-commercial use of this website, provided all copyright and proprietary notices remain intact.
9. Privacy
SureHome values your privacy and is committed to protecting your personal information.
All data collected through our website, booking forms, or communication channels is handled in accordance with our official Privacy Policy.
By using our website or services, you consent to the collection and use of your information as described in that policy.
SureHome does not collect medical or health-related information and uses personal data only for scheduling, communication, and service delivery purposes.
We maintain reasonable administrative, technical, and physical safeguards to help protect your information from unauthorized access or disclosure.
10. Updates to These Terms
SureHome may update or modify these Terms and Conditions from time to time to reflect changes in our services, policies, or applicable laws.
All updates will be posted on this page with a revised “Effective Date.”
We encourage clients to review this page periodically to stay informed.
Continued use of our website or services after any updates constitutes acceptance of the revised Terms.
If material changes are made, SureHome will provide reasonable notice via email or website announcement before the new Terms take effect.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict-of-law principles.
Any disputes, claims, or legal actions arising out of or relating to these Terms, our website, or our services shall be subject to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona.
Before filing a formal claim, the parties agree to make a good-faith effort to resolve disputes informally, which may include direct communication or mediation.
12. Contact Us
If you have questions about these Terms, please contact us at:
SureHome
Gilbert, Arizona
📞 (702) 324-8408